FAQ

1. Where do you ship to?
We ship to Canada and the United States.
2. Are there duties and taxes upon receipt?
Our items ship directly from Canada, so any orders within Canada will not have any duties upon receipt. 

3. When will my items arrive?

We offer free express shipping to Canada and the U.S. with every order. Orders will be processed within 2 business days. Although shipment times to the U.S. can vary due to customs, most orders will still arrive within 5 business days.

4. What is your return policy?

Your satisfaction is our top priority. We offer complimentary returns with orders placed within Canada. To place a return, log into your account and access your order history. From there, you’ll be able to print your return shipping label and drop it off at a Canada Post location. Once we receive the items, we will credit your original method of payment.

5. What is the difference between the colours Snow and White Sand?

Snow is a bright, hotel-style shade of white. White Sand is a warm white with cream undertones.

6. Will White Terry Home’s twin sheets fit an XL twin bed?
Unfortunately, our twin sheets only fit standard size twin beds. Twin XL is a size we will consider manufacturing in the future.

7. Where are your sheets made? 
Our sheets are ethically and sustainably manufactured in Cambodia in a FAIR WAGES certified factory. They are then sent to our warehouse in Montreal, Quebec. 

8. What certifications do your sheets and duvets have?
Sustainability is woven into our DNA. At White Terry Home, we hold ourselves to the strictest standards of quality, ethics, and respect for the earth. It helps us sleep at night.

All of our products are:

  • OCS 100 ORGANIC STANDARD
  • OEKO-TEX 
  • ISO 9001 / ISO 14001

9. What are the care instructions for White Terry Home bedding?
Wash sheets in warm water without any other fabrics. We recommend using an organic or all natural detergent. Dry on low to medium heat. 

For duvet covers, wash in warm water without other fabrics on medium or gentle cycle. Dry on low to medium heat.

10. Is it safe to use bleach on the Snow White Sheets?
Our organic sheets are made to withstand the use of detergent with bleach or fabric-safe bleach solutions. We recommend using this occasionally and only when needed.

11.What is the difference between Sateen and Satin?

Sateen is a special type of weave using 100% cotton yarns. By weaving the cotton with four threads over one thread (as opposed to a standard one over, one under), the resulting fabric is super soft and with one side that features an illustrious shine. 

Satin, on the other hand, is most often used to refer to a polyester fabric that features a highly slippery surface, mimicking the look of silk. Think the satin jacket of the 1970s or satin sheets from the Disco Era.

Though they can sometimes have a similar appearance, since Sateen uses 100% cotton yarn, the end result is a textile that is much more breathable and durable than its Satin counterpart.

12. How do I recycle White Terry shipping materials?
Both the cardboard box and paper in our packages are recyclable. Just toss them in with other cardboard!

13. Do you have a designer trade program?
Yes! We work directly with designers to give their clients a bedding option that is beautiful, durable, and safe. If you’re interested in our discount program, create an account here.

14. What about an affiliate program?
We’re so glad you asked! We use the Impact platform to partner with a diverse group of influencers who are passionate about our product.