1. Where do you ship to?
We ship to Canada and the United States.
2. Are there duties and taxes upon receipt?
Our items ship directly from Canada, so any orders within Canada will not have any duties upon receipt.
3. How long will it take to ship?
We offer express shipping to Canada and the U.S with every order. The average time your order will take to get to you is 2- 3 business days.
4. What is the difference between the colours Snow and White Sand?
Snow is a bright, hotel style shade of white. White Sand has a warmer, slightly off-white undertone.
5. Will White Terry’s twin sheets fit an XL twin bed?
Not as of right now.
6. What is your return policy?
We offer complimentary returns with orders within Canada. To place a return, log into to your account and access your order history. From there, you’ll be able to print your return shipping label and drop it off at a Canada Post location. Once we receive the items, we will credit your original method of payment.
7. Where are your sheets made?
Our sheets are manufactured in Cambodia, following strict sustainability and ethical practices. They are then sent to our warehouse in Montreal, Quebec.
8. Are your sheets made sustainably?
Sustainability is woven into our DNA. At White Terry, we hold ourselves to the strictest standards of quality, ethics and respect for the earth. It helps us sleep at night.
All our products are:
• OCS 100 ORGANIC STANDARD
• ISO 9001 / ISO 14001
9. What are the Care Instructions for White Terry Bedding?
Wash in warm water, without any other fabrics. We recommend using an organic or all natural detergent. Dry on low to medium heat.
10. What is the difference between Sateen and Satin?
Sateen is a special type of weave using 100% cotton yarns. By weaving the cotton with 4 threads over 1 thread (as opposed to a standard one over, one under), the finished fabric ends up super soft, and with one side that features an illustrious shine.
Satin, on the other hand, is a most often used to refer to a polyester fabric that features a highly slippery surface, mimicking the look of silk. Think the satin jacket of the 1970’s, or satin sheets from the Disco Era.
Though they can sometimes have a similar appearance, since Sateen uses 100% cotton yarn, the end result is a fabric that is much more breathable and durable than its Satin counterpart.